Poly+ Service Plan | 1 Year | Poly Studio V12 USB Video Bar – UE1X6PV
1-year service plan · Advance hardware replacement · 24/7 technical support
Certified Women-Owned
- Advance Hardware Replacement
- 24/7 Global Technical Support
- Software Updates & Upgrades
- Poly Lens Premium Access
Will this work for me?
View Requirements
1-year service plan · Advance hardware replacement · 24/7 technical support
Certified Women-Owned
- Advance Hardware Replacement
- 24/7 Global Technical Support
- Software Updates & Upgrades
- Poly Lens Premium Access
Will this work for me?
View RequirementsProduct Overview
Poly+ includes unlimited 24/7 global technical support from Poly's expert team, giving you rapid access to troubleshooting assistance whenever you need it. The service also provides access to all software updates, firmware upgrades, and security patches throughout the coverage period, ensuring your Studio V12 maintains optimal performance and compatibility with leading collaboration platforms.
For IT administrators, Poly+ unlocks premium features in Poly Lens for enhanced device management, monitoring, and insights across your video conferencing deployment. This 1-year plan is specifically designed for the Poly Studio V12 USB video bar and must be purchased alongside or after the hardware.
Minimize meeting room downtime with fast equipment replacement. Defective units are replaced with pre-paid next-business-day shipping to keep your collaboration spaces operational.
- • Next-business-day parts shipment
- • Pre-paid shipping included
- • Replacement unit shipped before return
Get expert assistance whenever issues arise, day or night. Poly's technical support team provides rapid response to resolve problems and minimize disruption to your meetings.
- • Unlimited support calls
- • Global coverage
- • Priority response access
Keep your Studio V12 current with the latest features, security patches, and platform compatibility updates throughout your coverage period.
- • Firmware updates included
- • Security patches
- • Feature enhancements
Unlock advanced device management capabilities for IT administrators. Monitor device health, deploy configurations, and gain insights across your video conferencing fleet.
- • Remote device management
- • Usage analytics and insights
- • Centralized configuration
Who Should Use This Product?
IT Administrators
Ideal for IT teams managing multiple meeting spaces who need streamlined support, remote management capabilities, and predictable maintenance costs for their video conferencing infrastructure.
Enterprise Organizations
Perfect for businesses deploying Studio V12 units across multiple locations that require guaranteed uptime, fast hardware replacement, and centralized device management.
Facilities Managers
Essential for those responsible for maintaining operational meeting rooms who need assurance that technical issues will be resolved quickly with minimal disruption to daily operations.
Why Choose This Product
For organizations deploying multiple video conferencing endpoints, Poly+ delivers predictable total cost of ownership and simplified asset management. Access to Poly Lens premium features enables proactive device monitoring and remote troubleshooting, helping IT teams identify and resolve issues before they impact meetings. Software updates keep your equipment current with the latest security patches and platform certifications for Microsoft Teams, Zoom, and other collaboration tools.
Will This Work for Me?
Works With
- • Poly Studio V12 USB Video Bar (all variants)
Requirements
- • Valid Poly Studio V12 hardware purchase
- • Device registration in Poly Lens
Software
- • Poly Lens (required for premium features and device registration)
Note
This is a 1-year service plan. For extended coverage, see 3-year option (UE1X7PV). Service must be activated within 30 days of hardware purchase for new devices.
Downloads & Documentation
Poly+ Support Services Overview
PDF • 207.68 KB
Technical Specifications
No specifications available for this product.