Jabra Engage 50 II Link MS Teams Call Controller | USB-C | USB-A Adapter – 50-2169

Product Overview

The Jabra Engage 50 II Link (50-2169) is a detachable call control unit that adds advanced call handling capabilities to your Engage 50 II headset. Microsoft Teams certified, this controller features a volume wheel, call/mute/hold functions, a reprogrammable busylight, and a speed dial button for select contact center platforms.

The SmartRinger feature uses motion sensors to detect when your headset is not being worn and alerts you to incoming calls with an adjustable audible ringer—ensuring you never miss a call even when away from your desk. USB-C connectivity with included USB-A adapter provides flexible compatibility with any computer setup.

Who Should Use This Product?

Contact Center Agents

Essential for agents using Engage 50 II headsets who need dedicated call controls and SmartRinger alerts during high-volume call handling

Microsoft Teams Users

Ideal for professionals requiring Teams-certified call control with their Engage 50 II headset for seamless UC platform integration

Why Choose This Product

The Jabra Engage 50 II Link transforms your Engage 50 II headset experience with dedicated call controls that streamline call handling and reduce missed calls. The SmartRinger feature ensures you're always alerted to incoming calls even when stepping away from your desk, while programmable buttons enable customized workflows for contact center platforms like Amazon Connect, Genesys Cloud CX, and NICE CXone.

Will This Work for Me?

Works With

  • • Jabra Engage 50 II headsets (all variants)
  • • Jabra Engage 50 and Engage 40 USB-C headsets (without inline controller)
  • • Microsoft Teams, Amazon Connect, Genesys Cloud CX, NICE CXone, Zoom, Google Meet

Requirements

  • • USB-C or USB-A port (adapter included)

Software

  • • Jabra Direct (optional, for firmware updates and customization)

Note

MS Teams certified variant. For UC version, see 50-2219 (USB-A) or 50-2259 (USB-C).

What's in the Box

  • Engage 50 II Link Call Control Unit
  • USB-C cable
  • USB-C to USB-A adapter

Technical Specifications