Jabra Link 860 Audio Processor – 860-09

Product Overview

The Jabra Link 860 (860-09) is an audio processor designed to enhance voice quality and call clarity for headset users. With dual connectivity for both desk phone and softphone, you can switch between calls seamlessly with a prominent toggle switch—making it ideal for contact centers and open office environments.

Featuring Digital Signal Processing (DSP) technology, the Link 860 delivers crystal-clear sound while eliminating echoes and artifacts. Built-in PeakStop hearing protection and compliance with EU Noise at Work Directive and G616 regulations ensure safe audio levels for all-day use. The supervisor port enables manager call assistance for training and quality monitoring.

Who Should Use This Product?

Contact Center Agents

Ideal for high-volume call environments requiring clear audio, supervisor monitoring, and hearing protection during extended call sessions.

Office Professionals

Perfect for workers who need to switch between desk phone and softphone calls while maintaining consistent audio quality across both platforms.

Why Choose This Product

The Jabra Link 860 maximizes your existing headset investment by providing dual connectivity that bridges desk phone and softphone environments. Digital Signal Processing ensures crystal-clear conversations while Line Quieting and Soft Squelch eliminate distracting background noises. Built-in PeakStop hearing protection keeps employees safe during extended call sessions, reducing fatigue and stress. The supervisor port enables easy training and call monitoring, while accessible mute and volume controls put agents in command of every call.

Will This Work for Me?

Works With

  • Windows, macOS
  • Jabra BIZ 2300, BIZ 2400, BIZ 2400 II, GN2000, GN2100 headsets
  • All QD (Quick Disconnect) compatible headsets

Requirements

  • USB port for PC/softphone connection
  • Desk phone with RJ-9 headset port or handset port

Software

  • Jabra Direct (optional, for audio streaming and device configuration)

Note

For audio streaming features including call recording, transcribing, and agent greeting, enable via Jabra Direct software.

What's in the Box

  • Link 860 Audio Processor
  • USB cable
  • Telephone cable (RJ-9)
  • Mounting bracket

Technical Specifications