Poly+ Service Plan | 3 Year | Poly Studio V12 USB Video Bar – UE1X7PV
3-year service plan · 24/7 support · Advance hardware replacement · Poly Lens premium
Certified Women-Owned
- Unlimited 24/7/365 Technical Support
- Advance Hardware Replacement
- Poly Lens Premium Features
- Extended Warranty Coverage
- Professional Services Discounts
- Ecosystem Partner Support
Will this work for me?
View Requirements
3-year service plan · 24/7 support · Advance hardware replacement · Poly Lens premium
Certified Women-Owned
- Unlimited 24/7/365 Technical Support
- Advance Hardware Replacement
- Poly Lens Premium Features
- Extended Warranty Coverage
- Professional Services Discounts
- Ecosystem Partner Support
Will this work for me?
View RequirementsProduct Overview
This service plan includes advance hardware replacement with pre-paid next-business-day shipping, minimizing downtime if an issue occurs. You'll also unlock premium features in Poly Lens software, including enhanced network monitoring, customized notifications, and advanced management tools that give IT teams deeper visibility into device health and performance across your organization.
Poly+ extends your coverage beyond the standard 1-year warranty, providing 3 full years of peace of mind. The plan includes exclusive professional services discounts and priority support status that moves your requests to the front of the queue. Support is tied to your device's serial number, ensuring dedicated coverage for your specific Studio V12 unit.
Get expert help whenever you need it, using your preferred communication channel. Priority status moves your requests to the front of the line for faster resolution.
- • Phone, chat, web, and live video support
- • Global coverage across all time zones
- • Priority queue status
Minimize downtime with next-business-day replacement shipping. Receive your replacement device before returning the faulty unit to maintain business continuity.
- • Pre-paid next-business-day shipping
- • Ship replacement before return
- • 3-year coverage period
Unlock advanced device management capabilities with premium Poly Lens features. Gain deeper insights into device health and network performance across your deployment.
- • Premium network monitoring
- • Enhanced notification capabilities
- • Advanced troubleshooting tools
Extend protection beyond the standard 1-year warranty to a full 3 years. Protect your investment with comprehensive coverage for the life of your deployment.
- • 3-year total coverage
- • Extends standard 1-year warranty
- • Tied to device serial number
Save time and money with exclusive discounts on professional services during your contract term. Access expert deployment and optimization assistance at reduced rates.
- • Exclusive contract-term discounts
- • Deployment assistance available
- • Optimization services
Benefit from Poly's expertise and alliances with leading collaboration platforms. Get support that understands your complete conferencing ecosystem.
- • Microsoft Teams expertise
- • Zoom certified support
- • Multi-platform knowledge
Who Should Use This Product?
IT Administrators
Ideal for IT teams managing multiple Studio V12 deployments who need reliable support, advance replacement to minimize downtime, and premium Poly Lens management tools.
Enterprise Organizations
Perfect for businesses requiring extended warranty coverage and 24/7 support to protect their conferencing infrastructure investment and ensure meeting continuity.
Hybrid Workplace Managers
Essential for organizations with distributed meeting spaces who need guaranteed uptime and rapid hardware replacement to maintain productive collaboration.
Why Choose This Product
For IT teams, Poly+ unlocks premium Poly Lens features that provide deeper visibility into device health, network performance, and usage patterns across your organization. Enhanced notifications keep you informed of issues before they impact users, while priority support status ensures your requests receive immediate attention from Poly's expert technical team.
Will This Work for Me?
Works With
- • Poly Studio V12 USB Video Bar (all variants)
Requirements
- • Valid Poly Studio V12 device serial number
- • Device registration in Poly Lens
Software
- • Poly Lens (required for premium features and device management)
Note
Service plan must be purchased within warranty period.
Downloads & Documentation
Poly+ Support Services Overview
PDF • 207.68 KB
Technical Specifications
No specifications available for this product.