Avaya 16CC Call Center IP Phone | Refurbished – 700439755
16-button call center IP phone · SIP · Dual headset jacks · ACD ready
Backed by Macondo's 12 Month Warranty
Certified Women-Owned
- Dual Headset Ports
- 16 Programmable LED Buttons
- SIP-Based ACD Integration
- Context-Sensitive User Interface
- Comprehensive Contact Management
- Multi-Language Support
Will this work for me?
View Requirements
16-button call center IP phone · SIP · Dual headset jacks · ACD ready
Backed by Macondo's 12 Month Warranty
Certified Women-Owned
- Dual Headset Ports
- 16 Programmable LED Buttons
- SIP-Based ACD Integration
- Context-Sensitive User Interface
- Comprehensive Contact Management
- Multi-Language Support
Will this work for me?
View RequirementsProduct Overview
Designed to maximize agent productivity, the 16CC features 16 programmable buttons with dual-color LEDs for one-touch access to essential ACD functions including login/logout, work mode changes, and call handling. The context-sensitive soft key interface simplifies navigation through contacts, call logs, and feature settings. A receive-only speaker enables listening to announcements and queue messages without disrupting the headset workflow.
Compatible with Avaya Call Center 5.0 and Communication Manager environments, the 16CC supports standard SIP protocol for flexible deployment. Power options include IEEE 802.3af PoE or local 5V power supply. The phone includes a stationary stand with adjustable display positioning, message waiting indicator with visual alert, and support for multiple call appearances to handle both ACD and personal calls efficiently.
Macondo Refurbished Product - Proven Reliability and Quality from the Industry Leader
Every refurbished product from Macondo Networks is fully tested before and after refurbishing to ensure flawless operation. We hold our cosmetic standards high—no yellowed buttons, scratched displays, or visible wear. Units ship factory reset with the latest firmware installed, ready for immediate deployment. Phones include a new handset, handset cord, and network/line cable. Our 12-month warranty reflects the confidence we have in every refurbished unit we sell. Why pay premium prices for new when you can get the same quality and warranty coverage at a fraction of the cost?
Allows an agent and supervisor to connect to the same call simultaneously, enabling real-time coaching, training, and quality monitoring without disrupting customer interactions.
- • Two headset jacks
- • Supervisor monitoring capability
- • HIS cable compatible with Plantronics H and HW Series
Dual LED programmable buttons provide one-touch access to common ACD features such as logging in/out, changing work modes, and managing call appearances for streamlined agent workflow.
- • Dual lamp LEDs
- • One-touch ACD access
- • Multi call appearance support
Native SIP protocol support brings basic Automatic Call Distribution functionality directly to the agent desktop, enabling efficient call routing and queue management.
- • SIP protocol
- • Avaya Call Center 5.0 compatible
- • Basic ACD functions
Intuitive soft key navigation adapts to current call status and agent work mode, providing relevant options at each stage of call handling for improved efficiency.
- • Soft key navigation
- • Backlit display
- • Work mode indicators
Built-in contacts application and call log help agents quickly access frequently called numbers and review recent call history for improved productivity.
- • Up to 100 contact entries
- • 100 call log entries
- • Quick dial capability
Supports eight languages for global contact center deployments, allowing agents to work in their preferred language for improved comfort and efficiency.
- • 8 languages supported
- • English, French, Spanish, German
- • Italian, Dutch, Portuguese, Russian
Who Should Use This Product?
Call Center Agents
Front-line customer service representatives who handle high volumes of inbound and outbound calls daily, requiring efficient ACD functionality, quick access to call controls, and comfortable headset-based operation for extended use.
Contact Center Supervisors
Team leaders and supervisors who need to monitor agent calls for quality assurance and training purposes, utilizing the dual headset port capability to listen in on live customer interactions.
Help Desk and Support Teams
Technical support and help desk professionals who require streamlined call handling, contact management, and the ability to efficiently manage multiple call appearances while providing customer assistance.
Why Choose This Product
Will This Work for Me?
Works With
- • Avaya Call Center 5.0 or higher
- • Avaya Communication Manager 5.0 or greater
- • Avaya Session Manager (SES) 5.0 or greater
Requirements
- • 5V local power supply or Power over Ethernet (PoE 802.3af Class 2)
- • HIS cable required for Plantronics H and HW Series headsets
Software
- • SIP firmware for 1600 Series phones
Note
Optional Gigabit Ethernet adapter available for high-speed network connectivity
What's in the Box
- Avaya 16CC Agent Deskphone
- Telephone Stand
- Paper Labels for Programmable Buttons
- Quick Reference Guide
Technical Specifications
Primary Attributes
Audio
Compatibility
Connectivity
Display
Features
Headset / Handset
Localization
Network
Networking & Security
Phone Features
Physical
Power
Software
User Interface
Video
1600 Series Models (8)
1603-I
1616-I
1616-I
1603SW-I
1608-I
1603SW-I
1603-I
