Poly EncorePro HW520 Stereo Headset | QD – 783P6AA#ABA
Poly EP 520 wQD BHS TAA US
Certified Women-Owned
- Noise-Canceling Microphone · Visual Guides
- Binaural Design · Focus Enhancement
- Wideband Audio · 6.8kHz
- SoundGuard Hearing Protection
- Lightweight · Durable Construction
- Quick Disconnect · Universal Compatibility
Will this work for me?
View Requirements
Poly EP 520 wQD BHS TAA US
Certified Women-Owned
- Noise-Canceling Microphone · Visual Guides
- Binaural Design · Focus Enhancement
- Wideband Audio · 6.8kHz
- SoundGuard Hearing Protection
- Lightweight · Durable Construction
- Quick Disconnect · Universal Compatibility
Will this work for me?
View RequirementsProduct Overview
Built for all-day comfort and durability, the HW520 weighs just 74 grams thanks to laser-welded aircraft-grade aluminum construction that reduces weight by over 15% compared to previous generations. Metal joints deliver exceptional reliability for long-lasting performance, while soft ear cushions ensure comfort during extended 8+ hour shifts. Wideband audio up to 6,800 Hz delivers richer, clearer conversations and reduces listening fatigue.
The Quick Disconnect (QD) connector provides walk-away convenience and universal compatibility with all Poly QD cables, amplifiers, and USB audio processors. SoundGuard technology protects against acoustic shock by limiting sounds to below 118 dBA, helping organizations meet OSHA and Noise at Work regulations. Telecoil hearing aid compatibility ensures accessibility for all users.
Ensure every word is heard clearly with a flexible boom microphone that reduces background noise. Visual and tactile positioning guides provide click-stop feedback for precise, optimal mic placement every time.
- • Noise-canceling microphone technology
- • 290° omnidirectional mic rotation
- • Visual and tactile positioning guides
Dual-ear coverage blocks ambient noise and distractions, helping agents maintain focus on callers in busy call center environments.
- • Over-the-head binaural (dual-ear) design
- • Soft foam ear cushions
- • Closed acoustic system
Experience HD-quality voice clarity that reduces listening fatigue during long shifts. Wideband audio delivers richer, more natural conversations.
- • 150 Hz to 6,800 Hz speaker bandwidth
- • 150 Hz to 6,800 Hz microphone bandwidth
- • 30mm speakers
Protect your hearing with acoustic limiting technology that prevents sudden loud sounds from causing discomfort or damage, meeting OSHA and Noise at Work standards.
- • Acoustic limiting below 118 dBA
- • Anti-startle protection
- • OSHA/Noise at Work compliant
All-day comfort meets enterprise-grade durability. Aircraft-grade aluminum and laser-welded construction minimize weight while maximizing reliability.
- • 74g / 0.16 lbs headset weight
- • Laser-welded aircraft-grade aluminum
- • Metal joints for durability
Walk away from your desk without removing your headset. QD connector provides instant disconnect and universal compatibility with Poly amplifiers and cables.
- • Poly Quick Disconnect (QD) connector
- • Compatible with all Poly QD cables
- • Works with M22, DA70/80/90 amplifiers
Who Should Use This Product?
Contact Center Agents
Built for telephone-intensive users handling high call volumes who need all-day comfort, noise isolation, and reliable audio quality during 8+ hour shifts.
Customer Service Representatives
Ideal for help desk, telesales, and customer support professionals in busy office environments who need to focus on callers while blocking background distractions.
911 Dispatch & Emergency Services
Trusted by mission-critical environments where clear communication, hearing protection, and durable construction are essential for public safety operations.
Why Choose This Product
For IT administrators and operations managers, the HW520 delivers enterprise-grade reliability with laser-welded construction and metal joints that minimize breakages and downtime. SoundGuard hearing protection helps organizations meet OSHA compliance requirements while protecting employee hearing health. The universal Quick Disconnect connector ensures compatibility with existing Poly infrastructure, simplifying deployment and reducing training time for new agents.
Will This Work for Me?
Works With
- • Windows, macOS
- • Desk phones with standard headset port
- • All major UC platforms (with USB adapter)
Requirements
- • Poly QD cable, amplifier (M22, DA70/80/90), or USB audio processor (sold separately)
- • Compatible desk phone with RJ-9 headset port or PC with USB port
Software
- • Poly Lens (optional, for firmware updates when used with USB adapter)
Note
Headset only—requires separate QD cable or amplifier to connect to phone or PC. For single-ear version, see HW510 (783P5AA#ABA).
What's in the Box
- EncorePro HW520 binaural headset
- Quick start guide